Shipping policy

Shipping Policy

1. Introduction

Welcome to www.motor-visor.com. To ensure a transparent and satisfactory shopping experience, here is our shipping policy. Please read the information below carefully.

2. Shipping Costs

  • Shipping calculation: Shipping cost is calculated based on weight, package dimensions and delivery destination. The final amount will be shown at checkout.
  • Free shipping: We offer free shipping on orders above a specific amount. See our promotions for details on free shipping requirements.

3. Delivery Time

  • Processing time: All orders are processed within 1-2 business days after payment confirmation.
  • Delivery time: Delivery time varies depending on the destination and shipping method selected. In general, delivery to mainland Portugal takes 3-5 business days. For islands and international shipments, delivery may take longer.
  • Delays: While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, such as adverse weather, strikes or other unforeseen circumstances.

4. Order Tracking

  • Tracking number: After your order ships, you will receive an email with the tracking number and a link to follow the delivery status.
  • Follow-up: You can track your order on the carrier's website indicated in the shipping confirmation email.

5. Returns and Return Shipping

  • Accepted returns: We accept returns within 14 days of the date you received the product.
  • Return shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the returned product is delivered safely.
  • Return process: To start a return, contact us at info@motor-visor.com with your order number and the reason for the return. You will receive detailed instructions to proceed with the return.

6. Exceptions

  • Incomplete or incorrect addresses: We are not responsible for delays or non-delivery due to incomplete or incorrect addresses provided by the customer.
  • Refused deliveries: If an order is returned to our warehouse due to a refused delivery by the recipient, we will contact you to resolve the situation. Additional reshipping costs may apply.

7. Contact

If you have any questions about our shipping policy, please contact us at info@motor-visor.com or by phone at +351 91 500 60 80.

We appreciate your understanding and cooperation. We are committed to offering you the best possible shopping experience at www.motor-visor.com.