Warranty

Every product sold by Motorvisor comes with a warranty. On this page we explain, with no small print, what is covered, for how long, and how to get help if something goes wrong.

Legal guarantee of conformity

As a consumer, you are entitled to a legal guarantee that covers a lack of conformity — that is, defects that already existed at the time of delivery, even if they only show up later.

• European Union: at least 2 years from delivery of the product, and the law of your own country may provide for a longer period.
• Portugal (the country our store operates from): 3 years from delivery.

If the product has a defect covered by this guarantee, you are entitled to repair, replacement, a price reduction or termination of the contract, as provided by law. Return costs in the event of a defect are on us.

Motorvisor commercial warranties

On top of the legal guarantee — and without replacing or limiting it — we offer the following warranties:

• Photochromic visors: 1 year on the photochromic effect. The photochromic layer loses effectiveness with use and sun exposure: over time, the transition becomes slower and the dark tint less intense. That is natural wear. If, within 1 year, the effect stops working in an abnormal way, we sort it out.
• Helmets: covered by the manufacturer's official warranty, on top of the legal guarantee.

Approval

The NEXX and CMS visors we sell are approved under ECE Regulation 22 and carry the “E” mark engraved on the visor itself.

What the warranty does not cover

• Normal wear of the product through use.
• Scratches caused by incorrect cleaning — never clean the visor dry, or with abrasive products, alcohol or solvents.
• Damage from drops, impacts, incorrect fitting or any use other than the one the product is intended for.
• Modifications made to the product (cuts, glue, films, paint).
• Products damaged in a road accident.

How to claim under the warranty

Write to us at info@motor-visor.com with:

• the order number;
• a short description of the problem;
• photos or a short video where the problem is visible.

We reply with the next steps. In most cases we sort it out without you having to return anything — and when a return is needed, we tell you exactly how to do it.

Returns and exchanges

The warranty is not the same as the right to return. If you have simply changed your mind, see our Refund Policy.

This page describes our warranty conditions and does not affect your legal rights as a consumer.